Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the StartOS platform (the “Services”). By accessing or using the Services, you agree to these Terms and the Privacy Policy, which is incorporated by reference.

StartOS provides a financial operations platform for startups and growth-stage companies, including accounting, reporting, planning, and AI-assisted insights. Specific modules and features available to you depend on your subscription tier.

You must be at least 18 years old and authorized to act on behalf of the organization whose workspace you create or administer. Keep your credentials secure. You are responsible for activity performed under your account.

An organization's administrator (“Admin”) may invite other users, set roles, and configure organization-level settings including privacy preferences. Changes to privacy preferences (Settings → Privacy) take effect from the time they are saved.

You retain all rights to data you or your integrations submit to the Services (“Customer Data”). You grant StartOS a worldwide, non-exclusive license to host, process, and display Customer Data solely to provide the Services to you.

Separately, and subject to the controls described in our Privacy Policy, you grant StartOS the right to produce aggregated and de-identified statistics from Customer Data, subject to a minimum cohort size of 10 organizations and the per-organization consent controls in Settings → Privacy. Such statistics cannot be used to identify or disclose data belonging to any individual organization.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law
• Upload malicious code or attempt to disrupt or damage the Services
• Attempt to gain unauthorized access to any part of the Services or another customer's workspace
• Reverse-engineer, copy, or resell any part of the Services except as expressly permitted
• Use the Services to harass, discriminate against, or harm any individual
• Submit data you do not have the right to submit

Certain features use large-language-model (LLM) reasoning provided by third-party AI providers (currently Anthropic). Outputs are generated from your data plus platform context and may contain errors. You are responsible for verifying AI-generated outputs before relying on them for financial reporting, regulatory filings, board communications, tax positions, or material business decisions. Definitions of metrics and the provenance of every number are documented in-platform at Metrics → Definitions.

StartOS and its licensors own all rights to the Services, including the software, documentation, and trademarks. No rights are granted to you other than the limited right to use the Services as set out in these Terms.

Paid subscriptions are billed on the cadence selected at purchase. Fees are non-refundable except where required by law. Unpaid balances accrue interest at the lesser of 1.5% per month or the maximum permitted by applicable law. We reserve the right to change pricing with at least 30 days' notice for existing customers.

You may cancel your subscription at any time. We may suspend or terminate your account for material breach of these Terms, non-payment after 30 days of notice, or if continued service would expose us or other customers to legal risk. Upon termination, you may export your data for 90 days, after which it is deleted or de-identified per the Privacy Policy.

The Services are provided “as is” and “as available.” Except as expressly stated, StartOS disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or meet your requirements.

To the maximum extent permitted by law, StartOS will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with these Terms or the Services. Our total liability for any claim is limited to the greater of USD 100 or the amount paid by you to StartOS in the 12 months preceding the claim.

You agree to defend, indemnify, and hold StartOS harmless from claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your Customer Data, or your use of the Services in violation of applicable law.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.

We may update these Terms as the Services evolve. Material changes will be communicated in-product and via email at least 30 days before taking effect. Continued use of the Services after a change constitutes acceptance.

Questions: legal@startos.io